It is possible to return any item to ASOS regardless of the country from where it is purchased. Customers in the United States can easily have products that they do not like returning to the company. ASOS will also fully refund the money to the customers. However, it should be noted that refunds will be made in the form of vouchers and gift coupons which are only usable at ASOS. Customers should keep that in mind when shopping at ASOS.

The purpose of this article is to inform the details of ASOS’s return policy. We will also go through the terms and conditions for returning an item. The procedure for returning items will also be mentioned. Finally, we will mention some alternatives to ASOS and answer some questions asked frequently by customers shopping at ASOS.

ASOS Return Policy

Customers in the United States can request a return within 28 days of delivery of the items. The delivery person will collect the item(s) to be returned within the stipulated time frame. Once the item reaches back to ASOS, the refund will be made immediately to the customer. As mentioned above, the refund will only be made in the form of an ASOS gift card or voucher which is usable at the retailer itself. The refund will be made in a maximum of 14 days.

The items that are to be returned must be in their original condition. The items must also be unused. Sealed products must be unopened. Clothes must be undamaged. The hygiene seal on swimwear must be unbroken. Finally, jewelry must be undamaged. Any original container of the products must also be returned.

It is also worth mentioning that it is the responsibility of the customer that the item returns undamaged to ASOS. Any damages incurred to the items must be paid for by the customers. Customers must also provide proof of postage to ASOS.

Terms and Conditions for Returning to ASOS

To return items to, and get refunds from ASOS, customers must follow the following terms and conditions while returning items:

Any request for returns must be made within 28 days of delivery of the items. Any requests will be denied after the stipulated time. The items to be returned must not be opened in case of products with seals. Other items must be not damaged before returning. In case the delivered item is damaged, the customer must contact ASOS immediately. Not doing so might result in customers losing out on refunds. The customer must not make repeated use of the items returning policy. This can lead them to be removed from the platform. If there is any suspicion that the customer has used the item before returning it to the company, the refund request may be denied. It is also necessary to return the item in the original packaging. Otherwise, the refund request may be denied.

How to Return Items to ASOS

To return items to ASOS, customers can follow the steps mentioned below:

Open your ASOS account and navigate to the returns section. Fill in your country of shipping as the United States. Fill in the form for returning the item. In the shipping category, select the package as “returns” to avoid having to pay extra duties on the shipping. When the delivery person comes to pick up the items, hand them over to them and ensure that the items have been properly packaged in the original container. Upload the proof of the postage that you get from the shipping company to ASOS. Once the item reaches back to ASOS, the refund will be made.

All shipping charges will also be refunded where appropriate.

Shipping Procedures and Charges

For shipping between the United States and the United Kingdom, the customer must first notify the shipping company that had delivered the items. Generally, the USPS takes care of such shipping assignments. Shipping costs between the United States and the United Kingdom can vary between $35 to $50 depending on the mode of delivery. Express delivery is usually faster than standard delivery but is more costly.

All the items must be packaged back into the original container. The customer should also take care that the items are carefully packed. Any damages to the products will be the responsibility of the customer.

Alternatives to ASOS

In case a customer does not want to shop at ASOS, they may choose to shop at any of the places below:

H&MBanana RepublicJ. CrewTopManUrban OutfittersCalvin KleinRalph Lauren

Conclusion

The ASOS return policy allows for customers to make returns up to a month from the date of delivery. However, they do not refund the money back to the customers’ accounts. Instead, customers get ASOS vouchers for shopping at the platform.

It is necessary to follow the terms and conditions when returning items to ASOS. Not following the terms may lead to customers not getting refunded.

Q1. Does ASOS exchange items?

A1. No, ASOS does not exchange items that have already been shipped.

Q2. When does ASOS refund money to customers’ accounts?

A2. Refunds are made within 14 days of delivery of items back to ASOS.